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SVC Key Concepts SVC Process Areas Maturity Level 2 Configuration Management (CM) Measurement and Analysis (MA) Process and Product Quality Assurance (PPQA) Requirements Management (REQM) Supplier Agreement Management (SAM) Service Dellivery (SD) Work Monitoring and Control (WMC) Work Planning (WP) Maturity Level 3 Capacity and Availability Management (CAM) Decision Analysis and Resolution (DAR) Incident Resolution and Prevention (IRP) Integrated Work Management (IWM) Organizational Process Definition (OPD) Organizational Process Focus (OPF) Organizational Training (OT) Risk Management (RSKM) Service Continuity (SCON) Service System Development (SSD) Service System Transition (SST) Strategic Servive Management (STSM) Maturity Level 4 Organizational Progress Performance (OPP) Quantitative Work Management (QWM) Maturity Level 5 Causal Analysis Resolution (CAR) Organizational Perfromance Management (OPM) SVC Generic Goals GG1 Achieve Specific Goals GG2 Institutionalize a Managed Process GP 2.1 Establish an Organizational Policy GP 2.2 Plan the Process GP 2.3 Provide Resources GP 2.4 Assigne Responsibility GP 2.5 Train People GP 2.6 Control Work Products GP 2.7 Identify and Involve Relevant Stakeholders GP 2.8 Monitor and Control the Process GP 2.9 Objectively Evaluate Adherance GP 2.10 Review Status with Higher Level Management GG3 Institutionalize a Defined Process GP 3.1 Establish a Defined Process GP 3.2 Collect Process Related Experiences DEV Process Areas Maturity Level 2 Configuration Management (CM) Measurement and Analysis (MA) Project Monitoring and Control (PMC) Project Planning (PP) Process and Product Quality Assurances (PPQA) Requirements Management (REQM) Supplier Agreement Management (SAM) Maturity Level 3 Decision Analysis and Resolution (DAR) Integrated Project Management (IPM) Organizational Process Definition (OPD) Organizational Process Focus (OPF) Organizational Training (OT) Product Integration (PI) Requirements Development (RD) Risk Management (RSKM) Technical Solution (TS) Validation (VAL) Verification (VER) Maturity Level 4 Organizational Process Improvement (OPP) Quantitative Project Management (QPM) Maturity Level 5 Causal Analysis and Resolution (CAR) Organitaztional Performance Management (OPM) DEV Generic Goals GG1 Achieve Specific Goals GG2 Institutionalize a Managed Process GP 2.1 Establish an Organizational Policy GP 2.2 Plan the Process GP 2.3 Provide Resources GP 2.4 Assign Responsibility GP 2.5 Train People GP 2.6 Control Work Products GP 2.7 Identify and Involve Relevant Stakeholders GP 2.8 Monitor and Control the Process GP 2.9 Objectively Evaluate Adherance GP 2.10 Review Status with Higher Level Management GG3 Institutionalize a Defined Process GP 3.1 Establish a Defined Process GP 3.2 Collect Process Related Experiences ACQ Process Areas Maturity Level 2 Agreement Management (AM) Acquisition Requirements Development (ARD) Configuration Management (CM) Measurement and Analysis (MA) Project Monitoring and Control (PMC) Project Planning (PP) Process and Product Quality Assurance (PPQA) Requirements Management (REQM) Solicitation and Supplier Agreement Development (SSAD) Maturity Level 3 Acquisition Technical Management (ATM) Acquistion Validation (AVAL) Acqusition Verification (AVER) Decision Analysis and Resolution (DAR) Integrated Project Management (IPM) Organizational Process Definition (OPD) Organizational Process Focus (OPF) Organizational Training (OT) Risk Management (RSKM) Maturity Level 4 Organizational Process Performance (OPP) Quantitative Project Management (QPM) Maturity Level 5 Causal Analysis and Resolution (CAR) Orgnizational Performance Management (OPM) ACQ Generic Goals GG1 Achieve Specific Goals GG2 Institutionalize a Managed Process GP 2.1 Establish an Organizational Policy GP 2.2 Plan the Process GP 2.3 Provide Resources GP 2.4 Assign Responsibility GP 2.5 Train People GP 2.6 Control Work Products GP 2.7 Identify and Involve Relevant Stakeholders GP 2.8 Monitor and Control the Process GP 2.9 Objectively Evaluate Adherance GP 2.10 Review Status with Higher Level Management GG3 Institutionalize a Defined Process GP 3.1 Establish a Defined Process GP 3.2 Collect Process Related Experiences

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